Customer Service Advocate II

Location: Remote

Compensation: Hourly

Reviewed: Mon, Apr 06, 2026

This job expires in: 9 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

Reaches out to members and/or providers for educational or informational purposes
Escalates calls when providers are unable to deliver solutions
Documents information for quality and performance tracking through CRM applications

Required Qualifications

High School diploma or GED required
1 - 2 years of related experience preferred
Experience in a contact center environment preferred
Vocational or technical education may be required
Continuous learning education may be beneficial

COMPLETE JOB DESCRIPTION

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