Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II (Remote).

Key Responsibilities

• Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing
• Provide first-level problem resolution and document client interactions according to departmental procedures
• Maintain customer advocate records and guide customers to appropriate resources or programs

Required Qualifications

• High School Diploma or GED
• 3 years of customer service experience
• Preferred: 3 years in a call center customer service role or experience with medical or insurance terminology