Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II (Remote).

Key Responsibilities

• Provide first-level problem resolution for member, provider, and broker inquiries via telephone
• Deliver accurate information regarding products and services while documenting client interactions
• Prioritize workflow and multitask efficiently in a fast-paced environment

Required Qualifications

• High School Diploma or GED
• 3 years of customer service experience
• Preferred: 3 years in a call center customer service role or experience with medical or insurance terminology
• Demonstrated PC navigation and data entry skills
• Ability to quickly gain customer trust and confidence