Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II to provide customer support and resolve inquiries.

Key Responsibilities

• Respond accurately and courteously to customer inquiries through various channels
• Initiate adjustments and coordinate with other departments to resolve inquiries
• Provide feedback to management on customer issues and assist with training new employees

Required Qualifications

• High School Diploma or equivalent
• 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience
• Basic computer operating skills
• Ability to handle confidential information with discretion
• Knowledge of quality work instructions and company policies