Customer Service Advocate II

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time remote Customer Service Advocate II will manage non-routine inquiries, perform research to resolve issues, and coordinate with other departments as needed.

Key responsibilities

• Respond accurately and timely to customer inquiries via various communication channels while documenting interactions
• Initiate adjustments and perform research to resolve inquiries, collaborating with other departments as necessary
• Provide feedback to management on customer issues and maintain accurate records of complaints and suggestions for process improvements

Required qualifications

• High School Diploma or equivalent
• Ability to handle high-stress situations and demonstrate good judgment
• Strong customer service skills with the ability to learn and operate multiple computer systems
• Basic computer operating skills and familiarity with standard office equipment
• Excellent verbal and written communication skills