Customer Service Advocate II

Job Summary

Providing support to members, providers, and brokers, the full-time remote Customer Service Advocate II will manage inquiries related to product information, claims resolution, and eligibility while delivering first-level problem resolution in a call center environment.

Key responsibilities

• Respond to member, provider, and broker inquiries via telephone, ensuring accurate information and issue resolution based on policies and procedures
• Document client interactions and maintain customer advocate records while prioritizing workflow and multitasking effectively in a fast-paced environment
• Educate customers on health, financial, and self-service programs, providing basic technical assistance for digital applications as needed

Required qualifications

• High School Diploma or GED
• 3 years of customer service experience
• Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred
• Proficiency in PC navigation and data entry skills
• Ability to meet established deadlines while handling multiple customer service demands