Customer Service Advocate II
Job Summary
Providing first-level problem resolution, the full-time Customer Service Advocate II will address member, provider, and broker inquiries regarding product information, claims resolution, and eligibility while working remotely in a call center environment.
Key responsibilities
- Answer and resolve inquiries from members, providers, and brokers via telephone, ensuring accurate information is provided
- Document client interactions and maintain customer advocate records, guiding customers to appropriate resources or programs
- Participate in system testing and ongoing education related to new services and industry topics
Required qualifications
- High School Diploma or GED
- 3 years of customer service experience
- Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred
- Demonstrated PC navigation and data entry skills
- Ability to multitask efficiently in a fast-paced environment
Complete Job Description
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