Customer Service Advocate II
Job Summary
Providing support in a remote environment, the full-time Customer Service Advocate II will manage member, provider, and broker inquiries related to product information, claims resolution, and eligibility while delivering first-level problem resolution and maintaining accurate customer records.
Key responsibilities
- Answer and resolve inquiries from members, providers, and brokers via telephone, ensuring accurate information delivery
- Document client interactions and maintain customer advocate records according to departmental procedures
- Participate in ongoing education and system testing related to new services and industry topics
Required qualifications
- High School Diploma or GED
- 3 years of customer service experience
- Experience in a call center customer service role or familiarity with medical or insurance terminology preferred
- Strong PC navigation and data entry skills
- Ability to prioritize workflow and multitask efficiently in a fast-paced environment
Complete Job Description
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