Customer Service Advocate II

Job Summary

Providing support in a remote environment, the full-time Customer Service Advocate II will manage member, provider, and broker inquiries regarding product information, claims resolution, and eligibility while delivering exceptional customer service in a call center setting.

Key responsibilities

• Resolve inquiries by gathering and researching information, examining claim submissions, and verifying accuracy in accordance with policies and procedures
• Educate customers on health, financial, and self-service programs while documenting all interactions according to departmental procedures
• Prioritize workflow and multitask efficiently to meet performance goals in a fast-paced environment

Required qualifications

• High School Diploma or GED
• Three years of customer service experience
• Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred
• Demonstrated PC navigation and data entry skills
• Ability to effectively communicate and provide positive customer service under demanding circumstances