Customer Service Advocate II
Job Summary
Providing exceptional support in a remote environment, the full-time Customer Service Advocate II will manage inquiries from members, providers, and brokers regarding product information, claims resolution, and eligibility while delivering education on health and financial programs.
Key responsibilities
- Resolve inquiries from members, providers, and brokers through effective communication and research
- Document client interactions and maintain accurate customer records in accordance with departmental procedures
- Participate in system testing and ongoing education related to new services and industry topics
Required qualifications
- High School Diploma or GED
- 3 years of customer service experience
- Experience in a call center environment or familiarity with medical/insurance terminology is preferred
- Proficiency in PC navigation and data entry
- Ability to multitask efficiently in a fast-paced environment
Complete Job Description
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