Customer Service Advocate III

Job Summary

A company is looking for a Customer Service Advocate III to resolve complex issues for members and providers.

Key Responsibilities

• Assess and research customer service needs, initiating corrective actions as necessary
• Provide support on complex member or provider issues to ensure high-quality service
• Document customer interactions and communicate updates to leadership through root cause analysis

Required Qualifications

• High School diploma or GED required
• 2 - 4 years of related experience required
• Vocational or technical education may be required in addition to work experience
• Continuous learning education or on-the-job training may be necessary
• Experience in a high-paced contact center environment preferred