Customer Service Advocate III

Job Summary

A company is looking for a Customer Service Advocate III (Remote).

Key Responsibilities

• Answer member, provider, and broker inquiries regarding product information, claims resolution, and billing questions
• Resolve complex inquiries by gathering information and verifying claims accuracy while documenting client interactions
• Mentor and lead lower-level Customer Service Advocates, ensuring accurate and consistent information delivery

Required Qualifications

• High School Diploma or GED
• 5 years of customer service experience
• 5 or more years of experience in a call center customer service role, preferably with medical or insurance terminology
• Ability to navigate PC systems and perform data entry
• Experience in mentoring or coaching team members