Customer Service Advocate III

Job Summary

Providing prompt and thorough responses to complex customer inquiries, the full-time Customer Service Advocate III will work remotely after initial onsite training, managing inquiries that require extensive research and deviation from standard procedures.

Key responsibilities

• Respond accurately and timely to complex inquiries via telephone, written communication, web, or in-person interactions
• Initiate corrective actions and coordinate with other departments to resolve customer issues and prevent future occurrences
• Maintain knowledge of procedures and assist in training new employees while providing feedback to management on customer issues

Required qualifications

• High School Diploma or equivalent
• 2 years of customer service or claims processing experience, or a Bachelor's Degree in lieu of work experience
• Proficiency in Microsoft Office and ability to operate multiple computer systems effectively
• Strong organizational and analytical skills, with the ability to handle confidential information discreetly
• Ability to manage high-stress situations and adapt responses as needed