Customer Service Advocate IV

Job Summary

A company is looking for a Customer Service Advocate IV to resolve complex issues for members or providers.

Key Responsibilities

• Assess and research customer service needs, initiating corrective actions as necessary
• Provide guidance and information on complex member or provider issues to resolve inquiries
• Record all activities for quality and metrics reporting through the CRM application

Required Qualifications

• High School diploma or GED required
• 4+ years of related experience required
• Vocational or technical education may be preferred
• Experience working in AWS, Omni, CenPas, or Amisys preferred
• Available to work hours within 7:00am-7:00pm CST