Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries through various channels in a professional manner
• Document all customer interactions accurately using CRM systems
• Resolve or escalate customer inquiries in a timely manner

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize simultaneous tasks and understand inquiry resolution workflows
• Experience with CRM applications and software utilization
• Willingness to work flexible hours, including weekends and holidays