Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries across various communication channels in a professional manner
• Document customer interactions accurately using CRM systems and follow established SOPs
• Maintain high-quality customer service standards and adhere to attendance guidelines

Required Qualifications

• High school diploma or GED required; degree preferred
• Minimum of 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks effectively
• Proficiency in using various software applications and CRM systems
• Willingness to work some weekends and holidays as needed