Customer Service Agent

Job Summary

Delivering exceptional customer service, the full-time remote Customer Service Agent will act as the first point of contact for ecommerce and retail inquiries, ensuring a best-in-class experience through effective communication and product knowledge.

Key responsibilities

• Support a best-in-class level of customer service through extensive product knowledge
• Resolve customer issues and complaints in a timely manner across various communication channels
• Meet key performance indicators (KPIs) related to sales, quality, and customer satisfaction

Required qualifications

• 1-2 years of multi-channel customer service experience, preferably in a direct-to-consumer model
• Sales-driven with experience in clientele management
• Ability to adapt to a rapidly shifting environment with a proactive, customer-first approach
• Strong organizational and follow-up skills
• Flexibility to work evenings, weekends, and holidays as needed