Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide support to their team across various regions.

Key Responsibilities

• Ensure clients have a positive experience in all communications
• Provide exceptional customer service via phone and online chat
• Manage customer service applications and update knowledge bases regularly

Required Qualifications

• Previous experience in a client service position, preferably remote
• Ability to communicate effectively in English, both written and spoken
• Detail-oriented and checklist-driven approach
• Self-starter with the ability to work independently
• Familiarity with online applications like Shopify is a bonus