Customer Service Agent

Job Summary

A company is looking for a Shop Central Support Customer Service Agent.

Key Responsibilities

• Assist customers with vehicle breakdowns and preventive maintenance scheduling
• Manage workflow by coordinating with technicians and customers for service needs
• Handle incoming calls and customer service requests on various topics

Required Qualifications

• High School diploma or GED required
• Three or more years of customer service experience with issue resolution
• Flexibility to work 1st and 2nd shifts
• Bilingual in French preferred for higher pay rate
• Ability to work independently and as part of a team