Customer Service Agent

Job Summary

A company is looking for a CCO Service Agent.

Key Responsibilities

• Provide excellent customer service to members and providers regarding inquiries and issues
• Meet and exceed performance KPIs related to quality, productivity, and dependability
• Address and resolve member/provider complaints while ensuring compliance with HIPAA regulations

Required Qualifications

• High School Diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Experience in a fast-paced work setting
• Proficient in Microsoft Office Suite applications
• Ability to work a flexible schedule, including evenings, weekends, and holidays