Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide support for government-based contracts.

Key Responsibilities

• Answer inbound calls and greet customers professionally
• Assist with tech troubleshooting and appointment scheduling
• Document calls, respond to inquiries, and conduct follow-up calls

Required Qualifications

• High School diploma or GED required; additional education is a plus
• Reliable high-speed internet and a private workspace for remote work
• Compatible computer (no Macs or Chromebooks), monitors, and a USB-wired headset
• Must pass a criminal background check
• Availability between 9am - 9pm EST, Monday-Friday; bilingual in English and Spanish is a plus