Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to resolve inquiries from partners and customers with efficiency and professionalism.

Key Responsibilities

• Perform inbound and outbound calls/chats to resolve inquiries and manage cases
• Achieve cross-training in essential platforms and demonstrate independent decision-making
• Ensure timely execution of tasks while fostering strong relationships with partners

Required Qualifications

• Minimum of 2 years of experience in conflict resolution
• Minimum of 1 year of experience in cross-functional team collaboration
• Proficiency in handling inbound and outbound calls/chats
• Typing speed of at least 50 WPM
• Experience communicating with higher leadership, including partners and executives