Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent - Tier 1.

Key Responsibilities

• Handle inbound calls and provide accurate information regarding member benefits and eligibility
• Advise callers on the status of submitted claims and assist in locating in-network healthcare providers
• Document call details clearly and adhere to company protocols and service level standards

Required Qualifications

• 1 year of experience in Customer Service is required
• 1 year of experience in the healthcare insurance industry is preferred
• Available to work an 8-hour shift with a set schedule
• Familiarity with CRM and ticketing systems; experience with Salesforce is a plus
• Understanding of HIPAA and ability to handle sensitive information with care