Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent - VIP.

Key Responsibilities

• Provide premium assistance to customers during roadside incidents, ensuring swift and personalized support
• Perform outbound and inbound calls/chats to address customer service experiences and manage cases until completion
• Make executive decisions and elevate relationships with partner representatives and customers for consistent workflow

Required Qualifications

• Experience in customer service, preferably in a luxury or automotive environment
• Ability to operate various platforms and tools such as CSS, Teams Channels, Incontact chats, and JIRA
• Capability to make independent decisions and take accountability for work delivered
• Technical requirement of a minimum internet speed of 15 MBPS download and 10 MBPS upload
• Commitment to upholding brand reputation and providing exemplary service