Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent - Partner Chat.

Key Responsibilities

• Resolve inquiries from partners and customers through inbound and outbound calls/chats
• Achieve cross-training in essential platforms and perform Job Management tasks effectively
• Ensure timely execution of tasks and build strong relationships with partners

Required Qualifications

• Minimum of 2 years of experience in conflict resolution
• Minimum of 1 year of experience in cross-functional team collaboration
• Proficiency in handling inbound and outbound calls/chats
• Typing speed of at least 50 WPM
• Experience communicating with higher leadership and documenting cases effectively