Customer Service Agent

Job Summary

A company is looking for a Customer Service Representative to provide benefit information and support to callers.

Key Responsibilities

• Create a welcoming experience by engaging with every caller
• Thoroughly answer questions about customers' healthcare accounts and provide appropriate solutions
• Handle 35-50+ inbound and outbound phone calls per day while collaborating with team members

Required Qualifications

• Bachelor's degree or medical billing/coding certification
• Additional TPA or payer experience
• 2+ years of customer service experience; 1+ year in TPA or payer setting
• Ability to work remotely and handle prolonged computer-based tasks