Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will handle customer inquiries and support services.

Key Responsibilities

• Answer inbound calls and customer inquiries through various channels in a professional manner
• Document all customer interactions using CRM systems and follow established guidelines
• Resolve or escalate customer inquiries and maintain high-quality service standards

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and fluently
• Experience in organizing multiple tasks and understanding workflow processes
• Ability to work collaboratively as a team member