Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels
• Document all customer interactions accurately using CRM systems and follow established procedures
• Maintain a high level of customer satisfaction through quality interactions and timely resolutions

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize multiple tasks and understand inquiry resolution workflows
• Proficiency in typing and writing for effective communication
• Must be able to work as part of a team