Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries through various channels in a professional manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Maintain up-to-date knowledge of policies and assist with examination scheduling and information verification

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and professionally
• Ability to organize multiple tasks and understand workflow processes
• Must be a team player