Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will handle customer inquiries primarily through various communication channels.

Key Responsibilities

• Answer inbound customer inquiries and make outbound calls as necessary
• Document all customer interactions using CRM systems and follow established procedures
• Provide support on general inquiries and maintain up-to-date knowledge of policies and procedures

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks effectively
• Proficiency in using various software applications
• Must be able to work as part of a team and adhere to attendance guidelines