Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries through various channels in a professional manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Maintain quality standards in customer interactions and adhere to attendance guidelines

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks simultaneously
• Familiarity with CRM applications and other software tools
• Willingness to work weekends and holidays as needed