Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries across various channels in a timely and professional manner
• Document customer interactions accurately using Case Management or CRM systems
• Maintain up-to-date knowledge of policies and procedures while adhering to established guidelines

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and professionally
• Experience in organizing simultaneous tasks and understanding workflow processes
• Ability to work effectively as a team member