Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and manage customer inquiries across various channels in a professional manner
• Document customer interactions accurately using CRM systems and follow established procedures
• Resolve or escalate customer inquiries in a timely manner while maintaining quality standards

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to read and speak English clearly and fluently
• Proficient in typing and writing to respond to inquiries
• Ability to work as part of a team and manage multiple tasks effectively