Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries through various communication channels in a courteous and timely manner
• Document all customer interactions accurately using CRM systems and follow established policies and procedures
• Provide support on general inquiries and maintain up-to-date knowledge of policies and procedures

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks simultaneously
• Proficiency in using various software applications and CRM systems
• Willingness to work weekends and holidays as needed