Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound and outbound customer inquiries across multiple channels in a professional manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Maintain up-to-date knowledge of policies and procedures while ensuring high-quality customer interactions

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks efficiently
• Experience with CRM applications and documentation processes
• Must be available to work weekends and holidays as needed