Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will provide customer service support in a remote setting.

Key Responsibilities

• Answer inbound and manage customer inquiries through various communication channels
• Document customer interactions accurately using CRM systems and follow established policies
• Resolve or escalate customer inquiries in a timely manner while maintaining high-quality service standards

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks effectively
• Experience with CRM applications and various communication tools
• Willingness to work weekends and holidays as needed