Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive who will handle customer inquiries and provide support primarily through phone and other communication channels.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries via various channels in a courteous and timely manner
• Document all customer interactions accurately using CRM systems and follow established procedures
• Resolve or escalate customer inquiries as needed and maintain a high quality of service in interactions

Required Qualifications

• High school diploma or GED required; degree preferred
• 3 years of customer service or contact center experience
• Ability to organize and manage multiple tasks simultaneously
• Experience with CRM applications and documentation
• Flexibility to work weekends and holidays as required