Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive, responsible for handling customer inquiries and providing support in a remote setting.

Key Responsibilities

• Answer inbound customer inquiries via phone, email, chat, and other channels, ensuring courteous and timely service
• Document customer interactions accurately using CRM systems and follow established procedures
• Assist with examination scheduling and escalate inquiries as necessary for further investigation

Required Qualifications

• High school diploma or GED required; degree preferred
• Minimum of 3 years of customer service or contact center experience
• Ability to read and speak English clearly and professionally
• Proficiency in typing and writing for effective communication
• Ability to work collaboratively as part of a team