Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent- Email.

Key Responsibilities

• Respond to customer inquiries via email regarding order status, product information, and returns with a focus on first-touch resolution
• Provide professional and empathetic support while documenting all customer interactions in CRM systems
• Research and resolve customer issues, escalating complex matters as needed and collaborating with cross-functional teams

Required Qualifications

• Minimum of 1 year of experience in customer service
• Athletic apparel industry experience preferred
• High school diploma or equivalent required; additional education or training in customer service is a plus
• Comfortable multitasking and working across multiple systems and platforms
• Ability to work overtime during peak business periods as required