Customer Service Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound calls professionally and schedule/reschedule C&P exam appointments
• Provide support related to the program process and assist with the Veteran-facing portal
• Document interactions accurately in the CRM and adhere to established guidelines and policies

Required Qualifications

• Education: High school diploma or GED required (Associate's degree preferred)
• Experience: 2-3 years of customer service experience, preferably in a contact center
• Language: Ability to read and speak English clearly and fluently