Customer Service Agent

Job Summary

Customer Service Agent is a remote, full-time position responsible for handling inbound calls related to Veterans' medical examination appointments, providing support, and documenting interactions accurately.

Key Responsibilities

• Answer inbound calls and schedule or reschedule appointments for C&P exams
• Provide assistance related to the program process and Veteran-facing portal navigation
• Document interactions in the CRM/case management system and follow established guidelines

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently