Customer Service Agent

Job Summary

Customer Service Agent, responsible for providing customer support for Robern products in a remote setting with one day onsite requirement, focusing on inquiries, order management, and technical support.

Key Responsibilities

• Act as the primary customer contact for service inquiries and provide information related to Robern products
• Support authorized showrooms with order entry, confirmations, and shipping updates
• Resolve technical issues, process warranty claims, and manage return goods authorizations

Required Qualifications

• Minimum 1 year of experience in a customer-facing role
• High school diploma or GED required
• Preferred experience with Salesforce and Avaya
• Ability to work between 8am-5pm EST or 8am-5:30pm CST, Monday to Friday
• Remote work available 4 days a week with 1 day required in the office