Customer Service Agent

Job Summary

Working remotely, the Customer Service Agent will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, providing assistance, scheduling, and resolving inquiries during a full-time shift from 4 AM PST to 10 PM PST, Monday through Saturday.

Key Responsibilities

• Answer inbound calls courteously and professionally while adhering to established guidelines
• Schedule and reschedule C&P exam appointments, confirming details and next steps
• Document interactions accurately in the CRM/case management system and follow up as needed

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues