Customer Service Agent

Job Summary

Handling inbound and outbound calls in a fast-paced environment, the full-time remote Customer Service Agent will provide exceptional service and education to patients regarding PAP therapy supplies to ensure optimal clinical outcomes.

Key responsibilities

• Manage high-volume calls while addressing patient needs and concerns related to equipment and services
• Educate patients on the importance of timely supply changes and create accurate sales orders
• Ensure all requests are processed efficiently and accurately, maintaining a focus on customer satisfaction

Required qualifications

• Two years of customer service experience
• Strong computer skills with the ability to navigate multiple software platforms
• Self-motivated and able to work independently in a fast-paced environment
• Dedicated home office space free of distractions and noise
• High-speed home internet connection