Customer Service Agent

Job Summary

Handling inbound and outbound calls in a fast-paced environment, the full-time Remote Resupply Customer Service Agent will provide exceptional service and education to patients regarding PAP therapy and necessary supplies to ensure optimal clinical outcomes.

Key responsibilities:

• Manage a high volume of calls while addressing patient needs and concerns accurately and efficiently
• Educate patients on the importance of supply changes and create sales orders with confirmed accuracy
• Utilize multiple software platforms to navigate customer interactions and maintain records

Required qualifications:

• Two years of customer service experience
• Strong computer skills with the ability to navigate various software platforms
• Ability to work independently and meet target goals
• Dedicated home office space free of distractions and noise
• High-speed home internet connection