Customer Service Agent

Job Summary

Working remotely, the part-time Customer Service Agent will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, providing assistance and scheduling while adhering to established guidelines and policies.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner, scheduling and rescheduling C&P exam appointments
• Provide general support related to the program process and assist with navigation of the Veteran-facing portal
• Document interactions accurately in the CRM system and follow Standard Operating Procedures for each interaction

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly, professionally, and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues