Customer Service Agent

Job Summary

To support a dynamic customer service team, the full-time hourly Customer Service Agent will respond to guest inquiries via phone and email, conduct research to resolve concerns, and transition to a hybrid work schedule after 90 days of service.

Key responsibilities:

• Respond to phone calls, emails, and additional guest inquiries
• Conduct in-depth research to resolve guest concerns
• Meet or exceed performance goals in a fast-paced environment

Required qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience
• Proven track record of meeting or exceeding performance goals
• Strong multitasking skills with proficiency in multiple PC applications
• Ability to thrive in a fast-paced environment