Customer Service Agent

Job Summary

Fluent in English and experienced in customer support, the part-time Customer Service Agent will provide high-quality assistance to healthcare professionals using software products, ensuring clarity in communication and timely issue resolution in a remote environment.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat in clear, professional English
• Communicate effectively with U.S.-based clinical and technical users, ensuring clarity in live conversations
• Troubleshoot user issues related to RIS, PACS, Dictation, or patient portal access

Required Qualifications

• Minimum 2 years of experience in a customer support role, preferably in SaaS, healthcare IT, or medical imaging
• Fluent spoken and written English (C1 level or higher) with strong verbal clarity and a limited accent
• Experience with support tools such as Jira, Zendesk, Freshdesk, or similar platforms
• Familiarity with medical or radiology terminology (e.g., PACS, RIS, HL7, DICOM)
• Ability to work flexible hours, including U.S. business hours, evenings, weekends, or on-call shifts, if required