Customer Service Agent

Job Summary

Working remotely, the Customer Service Agent will manage inbound calls for Veterans regarding their VA Medical Disability Examination appointments, providing assistance and scheduling support during full-time shifts from 4 AM PST to 10 PM PST, Monday through Saturday.

Key Responsibilities

• Answer inbound calls professionally and schedule C&P exam appointments while providing general support related to the program
• Document interactions accurately in the CRM system and follow established guidelines for inquiries and escalations
• Maintain up-to-date knowledge of process changes and adhere to assigned work schedules, including potential weekend and holiday shifts

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center environment
• Fluency in English with clear verbal communication skills
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy with the ability to troubleshoot common technical issues