Customer Service Agent

Job Summary

Working remotely in a full-time capacity, the Customer Service Desk Agent will manage incoming and outgoing calls, diagnose customer issues, and document interactions while ensuring a high level of customer satisfaction.

Key responsibilities:

• Answer and route incoming calls, directing customers to appropriate departments
• Diagnose issues and provide real-time solutions while documenting interactions in CRM systems
• Engage with customers to build rapport and ensure a personalized experience

Required qualifications:

• High School Diploma or GED required; technical certification or Associate Degree preferred
• 1-2 years of experience in a call center or customer service environment
• Ability to multitask effectively during customer interactions
• Experience in handling customer complaints and resolving issues
• Familiarity with CRM systems for documenting customer interactions